QUESTIONS FOR PAYMENT

To return a refund, fill in the appropriate form.

This is possible if the group is large. The manager decides about discounts. To learn from him, send a request for an excursion, in the “Message” field, ask your question about the price.

You will receive an e-ticket with information about the excursion: the date, time and place of the meeting, the details of the tour. At the same time, the company receives a notification that you booked the excursion – the date and time of the meeting, the number of people, your name and phone number.

In the one that is listed on the description page of the excursion.

It depends on the specific case. Read about our refund policy here.

With customer support prezastours.com. Write your question in the “Contacts” section of the menu by filling in the appropriate website form.

There are no special discounts. Perhaps the manager will agree to reduce the price. This should be clarified with him. To find out, send a request for an excursion, in the “Message” field, ask your question about the price.

The price of the excursion is indicated on the information bar to the right of the description of the excursion. The price is per person per excursion.

The price is  per person. In some cases, when the price looks especially large, the description of the excursion says that this is the price of the group. Read below descriptions of the excursion.

Before that, there was no correspondence with the manager. Go to the excursion page. If you see the button “book” under the description of the excursion, choose a convenient date and click this button – you will go to the payment page.

If before you sent a request. Wait for the moment when the manager will offer you a specific day and time or remind him that he must do it. When this happens, directly on the dialogue page with the manager you will have a button “Go to payment”. Click it, you will be taken to the payment page.

We work on a prepayment (full or partial). You can do it either online through the site or in cash at our offices.

If this is not written in the description of the excursion, send the request, in the “Message” field, ask your question to the manager.

QUESTIONS FOR RENTING A PROPERTY

Upon arrival in Cyprus, you will receive a package with maps, information on excursions and cruises, as well as the phones of our English-speaking staff, ready to answer any questions and help in any situation. Whether you choose a relaxing holiday by the pool or on the beach, or want to explore all the corners of the island – we are always at your disposal.

The transfer is not included in the price, however we can arrange a transfer by mini-bus or a comfortable car, and even a limousine. The advantage of this service is that you will not get lost in the search for your villa. The cost of transfers from the airport of Larnaca and Paphos can be found in the section “Services” / Transfer airport.

Information regarding the receipt of the keys we will send you 7-10 days before arrival, as in all villas this procedure differs (somewhere there may be a combination lock, somewhere a special safe with a key, some villa owners themselves welcome guests).

The standard size of the pools is approximately 8×4 meters. There are villas with a slightly smaller pool, as well as a large swimming pool (for example, 12×4 m). If the information about the size of the pool is important to you, please ask at the time of booking.

A very small number of villas offer their guests a safe because of the lowest crime rate in Europe in Cyprus. Please specify when booking the presence of a safe.

Usually this is not possible, as the villa needs to be prepared for the arrival of new guests. However, in special cases, you can specify about the possibility to stay a little later when booking, or upon arrival at the villa. If we do not have other customers on the same day, you will be able to stay until 16:00 at no extra charge. If your flight is late in the evening or at night, then we can arrange for you to stay for several hours in an inexpensive hotel near the airport.

The standard time of arrival to the villa is 15:00. If the previous guests leave the same day (check-out no later than 11:00), then we need a few hours to do a thorough cleaning inside and outside the villa. If you arrive a little earlier than 15:00, you can leave your luggage inside and go to the beach or lunch at the nearest tavern. Also, upon prior agreement, you can use the pool and sunbeds while cleaning is in progress inside the house. Please note that the entrance to the villa is not possible until 11:00.

Yes, almost all villas have an iron and ironing board.

Almost all the photos you see on our website are made by our company’s employees. We always carry out a personal inspection of all villas and apartments before publishing them on the site, and we can give complete information on each object regarding the location, the surrounding environment available in the inventory property. This is a guarantee that on arrival you do not expect unpleasant surprises.

In most villas, cleaning is organized before your arrival and after your departure. Some villas change bed linens and towels once a week, as well as easy cleaning. Please specify this information when booking. At your request, the maid service can be arranged several times a week or every day.

You pay 35% when booking as a deposit, and the remaining amount is 6 weeks prior to arrival. If the reservation is made less than 6 weeks before the expected date of arrival, then it is necessary to make 100% payment (by bank transfer or credit card).

QUESTIONS ON EXCURSIONS

Enter the site under your name, go to the page of the desired tour, scroll down – under other reviews there is a button “Leave a response”, click it and write your review.

In the language of the tour.

Feedback should be written in the event that your thoughts and impressions can help other travelers. In any case, it should be informative and useful “for future generations”.

Unusual excursions are divided into categories that can be seen on the page or by hovering over the menu “Tours” in the top line on any page of the site.

First of all, the tip should be useful for those who are going to go on an excursion, so it should be honest. Describe your impressions – how much the expected coincided with the happened reality, express your attitude to the last excursion. Arming future tourists with their experience.

Call the manager and warn him. Write us an e-mail to prezastours@gmail.com with the subject “Cancellation of the excursion”.

The minimum and maximum number of people is indicated on the excursion page to the right of the description.

Send a request for an excursion. This can be done directly from the page of the excursion – under its description in the section “Send request”.

It will be indicated on the e-ticket after booking. Such a ticket will come to your e-mail.

Send a request for an excursion. In the “Message” field, ask the manager: can he arrange an excursion for your group.

Booking is confirmation of your participation. At prezastours.com, confirming your participation in the excursion means making a prepayment (full or partial) from the validity of the ticket.

With the manager. Send a request for an excursion.

If the start dates of the excursion are indicated on its page, you can see them there. Otherwise, you need to send a request for an excursion.

If you have any complaints or suggestions about the service, write to us. The quality department will review your appeal and respond to it.

TRANSPORT QUESTIONS

Our cars have enough space for a reasonable amount of luggage. Excess baggage can be delivered at a reasonable price. Specify the correct amount of luggage when booking your trip.

For any other questions that are not listed above, you can contact us.

Please check that all data is correct at the time of confirmation of your transfer, so that it does not lead to your additional expenses, since the driver can arrive at the wrong place, time or if you did not correctly indicate the number of passengers.

Contact us immediately at +357 99605283, we will not send the driver to another airport until you gave us permission to do so. Extra charges for extra kilometers can be charged.

We do not charge a fee for the cancellation of transfers 24 hours before your arrival. Please inform us immediately in case of any changes in the flight schedule or your plans

This is certainly unlikely, but if you still do not see the name plate, call right away to our support phone at +357 99605283  (24 hours), citing your name and our experienced staff will be able to help you instantly.

If you and I have not agreed on another meeting place, the drivers usually find in the terminal about 15 minutes after landing your flight, they will be in the arrival hall and hold a sign with your name

You should know that we provide a child seat for free, but they must be requested / indicated when booking.

That is why when booking we ask for information about your flight. We monitor airport information boards before sending the driver to meet you, as a result you do not incur additional costs if your flight is delayed.

You can pay at the end of your journey. We prefer to pay in cash (in euros), but you can also pay by credit card (Visa / Master Card, do not forget to mention this when booking).

Read our tariffs in the menu “Services” by going to the section “Transfer airport”.

We provide a personal and friendly service. We will be on time at the airport, with a sign with your name to greet you. We will help you with your luggage. We will meet you and bring you comfortably. We will provide you with local information to make your trip an unforgettable experience.

Any transfer to or from Larnaca or Paphos airport or from any city in Cyprus.

Very easy! All you need to do is:

  1. Fill out the online form or call +357 99605283
  2. We will quote the price, availability and answer any of your questions.
  3. You confirm that this is appropriate for you, and we confirm your reservation